Privacy Policy
Last updated September 25, 2026
This policy explains how DHQ Parking handles information when you use our website, create an account, reserve parking, or contact us.
Mobile numbers and text messages
We use your mobile number to verify your account and, when you opt in, send DHQ Parking reservation, arrival, gate-access and support texts. We keep consent and opt-out records and delivery metadata. Mobile information and SMS opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes. Service providers such as Twilio process messages on our behalf to deliver this service. Reply STOP to opt out or manage your preference in your account. The initial automated phone menu does not record calls.
Information we collect
We collect information you provide, such as your name, email address, account details, reservation dates, vehicle information, and support messages. Using the service also creates records such as bookings, payment status, check-ins, and access requests. Our systems may record technical information such as IP addresses, browser details, and request logs to operate and protect the service.
How we use information
We use information to manage accounts, arrange parking, provide arrival and access instructions, process transactions, respond to support requests, and maintain the reliability and security of our services. We also use booking and operational records to provide parking reports to authorized yard and fleet teams.
Cookies and sessions
We use cookies to keep you signed in and remember your selected workspace. These cookies support account access and navigation. You can control or delete cookies through your browser settings; blocking them may prevent sign-in or other account features from working.
When information is shared
Information needed to fulfill a booking may be shared with the relevant parking operator or authorized fleet team. Service providers may process information to support hosting, communications, payments, and other functions. We may also disclose information when required by law or reasonably necessary to address fraud, security incidents, or threats to people or property.
Retention and security
Information may be retained while needed to provide services, maintain transaction records, resolve disputes, or meet legal obligations. Retention needs vary by record type. No online service or method of storing information can guarantee complete security.
Your choices
You can contact us to request access to, correction of, or deletion of your personal information. Available rights depend on your location and applicable law. We may need to verify your identity, and some records may need to be retained for legal or operational reasons.
Children and third-party services
DHQ Parking is intended for adults arranging commercial vehicle parking. External websites and services linked from our website have their own privacy practices. Review their policies before providing information to them.
Changes to this policy
We may update this policy as our services change. The date above identifies the latest version. Where required, we will provide additional notice of material changes.
Contact us
For questions, contact DHQ Parking at hello@dhqparking.com.